Refund Policy
Return Policy Overview
vSeeBox offers a 30-day return policy from the date you receive your item. You may request a return for any reason within this period.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
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It must be in the same condition as when you received it.
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It must be unused, unworn, and in its original packaging with all tags attached.
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You must present the original receipt or proof of purchase.
How to Initiate a Return
To begin the return process, please contact us at service@vseebox-official.com. Our customer service team will guide you through the steps.
Once your return request is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package.
Please note: Any items returned to us without prior authorization will not be accepted.
Damages and Issues
Please inspect your order immediately upon delivery. If the item arrives defective, damaged, or if you receive an incorrect product, contact us without delay at service@vseebox-official.com. We will evaluate the situation and resolve it promptly.
Non-Returnable Items
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Items purchased during a sale or on clearance.
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Gift cards.
If you are unsure whether your specific item is eligible for a return, please contact us beforehand.
Exchanges
The fastest way to get a replacement is to initiate a return for the original item. Once the return is approved, you can place a new order for the desired item.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be automatically processed to your original payment method. Please allow up to 10 business days for the refund to be reflected in your account. Note that your bank or credit card company may require additional time to complete the transaction.
If you have not received your refund after 15 business days from our approval notification, please contact us at service@vseebox-official.com.